Privacy Policy

SATYOGA Wellness Private Limited (“SATYOGA Wellness™”, “SATYOGA”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit satyogawellness.com, create an account, communicate with us, purchase our products, subscribe to our communications, participate in promotions or otherwise interact with SATYOGA Wellness™.

This Policy applies to customers and visitors in India as well as customers purchasing from other countries through our online store.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent, we will request that consent separately.

1. Who We Are

The website satyogawellness.com is operated by:

SATYOGA Wellness Private Limited
Shop No. 30, Citi Mall, Next to Royal Classic,
Andheri, Mumbai, Maharashtra, India – 400053

Website: satyogawellness.com
Privacy Contact: support@satyogawellness.com

For privacy-related requests, complaints or questions, you may contact our Privacy/Grievance Officer using the details provided at the end of this Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

Our SATYOGA Wellness™ website and online shop
Customer accounts
Product orders and checkout
Customer support enquiries
Contact forms
Newsletter or marketing subscriptions
Reviews and feedback
Promotions, surveys or campaigns
Social-media interactions where information is provided directly to us
Analytics, cookies and similar website technologies
International orders placed through our website

It does not govern websites, platforms or services operated independently by third parties.

3. Personal Information We May Collect

The information we collect depends on how you interact with SATYOGA Wellness™.

A. Identification and Contact Information

We may collect:

Full name
Email address
Telephone/mobile number
Billing address
Shipping/delivery address
Country, state, city and postal code
Company name, where applicable

B. Account Information

If customer accounts are available, we may collect:

Account username
Account email
Account preferences
Saved addresses
Order history
Account activity

Passwords are intended to be stored in protected or hashed form through the website platform and are not available to us as readable passwords.

C. Order and Transaction Information

When you purchase from us, we may collect:

Products ordered
Quantity
Order value
Discounts and coupon usage
Billing and delivery information
Payment status
Transaction/reference identifiers
Tax information where required
Shipping and delivery status
Refund, cancellation or return information

D. Payment Information

Payments may be processed by independent banks, payment gateways, card networks, wallets, UPI providers or other payment-service providers.

We generally do not need to receive or store your complete credit/debit-card number, CVV or online-banking password.

Payment providers may collect and process your payment details according to their own privacy policies and security requirements.

We may receive limited payment-related information such as:

Transaction ID
Payment method
Payment status
Last digits or tokenised payment information where provided
Refund status

E. Customer Service Information

If you contact us, we may collect:

Your name and contact information
Your message
Order details
Complaints
Product questions
Returns or refund enquiries
Any documents, photographs or information you voluntarily provide

F. Device and Website Usage Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate location derived from IP address
Referring website or source
Pages viewed
Products viewed
Searches performed
Date and time of visit
Session information
Cart activity
Website interactions
Cookie and similar identifiers

We use this information to operate, secure and improve our website.

4. Information We Do Not Intentionally Request

Unless specifically necessary and legally permitted, SATYOGA Wellness™ does not intend to collect sensitive information such as:

Government identification numbers
Passwords to external services
Biometric data
Medical records
Religious or political beliefs
Sexual-orientation information
Complete payment-card security credentials

Please avoid including unnecessary sensitive personal information when contacting us.

5. How We Collect Personal Information

We may obtain information:

Directly From You

For example, when you:

Place an order
Create an account
Contact customer support
Complete a form
Subscribe to communications
Submit a review
Request a refund or return
Participate in an offer or promotion

Automatically

Information may be collected automatically through:

Cookies
Server logs
Analytics tools
Pixels
Tags
Local storage
Fraud-prevention systems
Similar technologies

From Service Providers

We may receive information from organisations involved in providing our services, including:

Payment processors
Shipping and courier partners
Ecommerce technology providers
Analytics providers
Advertising platforms
Fraud-prevention services
Customer-support tools

6. How We Use Your Personal Information

We may use your information for the following purposes.

Processing and Fulfilling Orders

To:

Accept and process orders
Verify transactions
Process payments
Prepare invoices
Arrange shipping and delivery
Provide order confirmations
Process cancellations, returns and refunds

Customer Service

To:

Respond to questions
Resolve order issues
Handle complaints
Provide product information
Communicate regarding deliveries, returns or refunds

Operating Our Website

To:

Maintain website functionality
Remember carts and preferences
Manage customer accounts
Improve navigation
Diagnose technical problems
Analyse website performance

Security and Fraud Prevention

To:

Detect suspicious transactions
Prevent fraud
Protect customer accounts
Protect our website
Investigate misuse
Maintain network and information security

Marketing and Communications

Where permitted by law, we may use your contact information to send:

Product launches
Wellness updates
Promotional offers
Discounts
Newsletters
Product recommendations

Where consent is required, promotional communication will be sent only after obtaining the appropriate consent.

You may unsubscribe from marketing communications at any time.

Analytics and Business Improvement

We may analyse website and order activity to:

Understand customer preferences
Improve products
Improve our website
Measure marketing performance
Understand demand
Improve customer experience

Legal and Compliance Purposes

We may process information where necessary to:

Maintain tax and accounting records
Comply with applicable laws
Respond to lawful government requests
Establish or defend legal claims
Enforce our website terms
Protect SATYOGA Wellness™, our customers and third parties

7. Legal Grounds for Processing

Depending on your country and the circumstances, we may process personal information on one or more of the following grounds:

Contract

Processing may be necessary to fulfil your purchase or another agreement with us.

For example, we need your delivery address to ship an order.

Consent

We may rely on your consent for activities such as certain marketing communications, advertising technologies or optional cookies.

Where processing is based on consent, you may withdraw that consent subject to applicable law.

Legal Obligations

We may process information to comply with tax, accounting, fraud-prevention, regulatory or other legal requirements.

Legitimate Interests

Where permitted by law, we may process information for legitimate business interests such as:

Website security
Fraud prevention
Customer service
Business analytics
Service improvement

We will consider your rights and interests before relying on legitimate interests.

8. India Privacy Notice

SATYOGA Wellness Private Limited is based in India.

We aim to process personal information consistently with applicable Indian privacy and information-technology law.

This includes applicable provisions of the Information Technology Act, 2000 and related rules currently in force and, as their relevant provisions become applicable, the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025.

Where legally required, we will provide appropriate notice and obtain valid consent before processing personal data.

Subject to applicable law, individuals may be entitled to:

Obtain information about processing
Request correction of inaccurate information
Request updating of incomplete information
Request erasure where legally available
Withdraw consent where processing is based on consent
Raise a grievance regarding the handling of personal data

Withdrawal of consent will not affect processing that was lawful before withdrawal or processing that we are legally required or permitted to continue.

9. International Online Sales and Overseas Customers

SATYOGA Wellness™ may make products available to customers outside India.

If you purchase from another country, we may need to process and disclose information internationally to complete your order.

This may include sharing appropriate information with:

International courier companies
Postal services
Logistics providers
Customs brokers
Customs authorities
Tax authorities
Payment processors
Fraud-prevention providers
Technology providers

Information disclosed for international delivery may include:

Customer name
Delivery address
Telephone number
Email address
Order contents
Order value
Customs description
Invoice information
Tax or customs information where legally required

International Data Transfers

Our business operates from India, and information collected from international customers may therefore be processed in India.

Some of our service providers may also process information in countries other than your country of residence.

Where international privacy law requires specific safeguards for cross-border transfers, we will seek to use legally recognised safeguards or mechanisms appropriate to the relevant transfer.

10. European Economic Area Customers

If you are located in the European Economic Area and the GDPR applies to our processing, you may have rights including:

The right to be informed
The right to access personal data
The right to correct inaccurate data
The right to request erasure
The right to restrict certain processing
The right to data portability
The right to object to certain processing
The right to withdraw consent
Rights relating to certain automated decision-making
The right to complain to an appropriate supervisory authority

These rights are subject to legal conditions and exceptions.

International Transfers From the EEA

Because SATYOGA Wellness™ operates from India, personal data provided by European customers may be transferred outside the EEA.

Where the GDPR requires an appropriate transfer mechanism, we will take appropriate measures, which may include contractual safeguards or another legally recognised transfer mechanism.

11. United Kingdom Customers

Where UK data-protection law applies, UK customers may have rights similar to those described for EEA customers, including rights of:

Access
Correction
Erasure
Restriction
Portability
Objection
Withdrawal of consent

Where required for international transfers, appropriate safeguards recognised under UK data-protection law will be used.

UK customers may also have the right to complain to the UK’s relevant data-protection authority.

12. California Privacy Notice

This section applies only where California privacy law applies to SATYOGA Wellness™ and the relevant consumer.

Depending on how you interact with us, categories of personal information we may collect can include:

Identifiers
Contact information
Commercial information
Internet or electronic network activity
Approximate geolocation derived from IP address
Inferences based on shopping or website activity

We use such information for the purposes described in this Privacy Policy, including:

Order fulfilment
Customer service
Website operation
Security
Analytics
Marketing where permitted

Sale or Sharing of Personal Information

SATYOGA Wellness™ does not knowingly sell personal information for monetary consideration.

Some third-party advertising or analytics technologies may, depending on how they are configured and applicable California law, constitute “sharing” for cross-context behavioural advertising.

Where legally required, we will provide an appropriate mechanism to opt out.

California consumers may, subject to eligibility and legal exceptions, have rights to:

Know what personal information is collected
Request access
Request correction
Request deletion
Opt out of sale or sharing where applicable
Limit certain uses of sensitive personal information where applicable
Receive equal service without unlawful discrimination for exercising privacy rights

13. Marketing and Advertising

Where permitted, SATYOGA Wellness™ may use digital advertising and analytics services to understand our audience and promote our products.

Depending on the services enabled on our website, technologies from providers such as search engines, social-media networks and advertising platforms may use cookies or similar identifiers.

Advertising providers may receive information such as:

Device identifiers
IP address
Page views
Products viewed
Interactions with advertisements
Purchase or conversion events

We do not intentionally provide complete payment-card information to advertising platforms.

Where applicable law requires cookie or advertising consent, relevant technologies should not be activated until the required consent is obtained.

14. Cookies and Similar Technologies

Cookies are small data files placed on your browser or device.

We may use:

Essential Cookies

Required for functions such as:

Shopping cart
Checkout
Account login
Website security
Session management

Preference Cookies

Used to remember settings such as:

Language
Region
Website preferences

Analytics Cookies

Used to understand:

Website traffic
Page performance
Visitor interactions
Conversion activity

Advertising Cookies

Where enabled and legally permitted, these may be used to:

Measure advertisements
Understand advertising performance
Provide relevant marketing

You can control cookies using your browser settings and, where provided, our cookie-consent interface.

Blocking essential cookies may prevent parts of the website, including the cart or checkout, from functioning correctly.

15. WooCommerce and Website Technology

Our website operates using WordPress/WooCommerce technology and may use plugins, extensions, hosting infrastructure and other providers required to operate the online store.

Such providers may process limited information where necessary to:

Display the website
Maintain website security
Manage orders
Operate carts and checkout
Provide analytics
Deliver emails
Prevent fraud
Improve performance

Each independent provider may also maintain its own privacy policy.

16. Sharing Personal Information

We may share personal information only where reasonably necessary with categories of recipients such as:

Website hosting providers
Ecommerce technology providers
Payment gateways and banks
Shipping and courier partners
Logistics providers
Email and communication services
Customer-support providers
Analytics providers
Advertising providers
Professional advisers
Accountants and auditors
Fraud-prevention providers
Government agencies or regulators where legally required

Service providers should receive only information reasonably necessary to perform their services.

We may also disclose information:

To comply with law
To respond to lawful legal process
To protect our rights
To investigate fraud or security incidents
To protect customers or others
In connection with a merger, restructuring, sale or transfer of our business

17. Third-Party Websites and Services

Our website may contain links to external websites, payment services, social platforms or other third-party services.

Once you leave SATYOGA Wellness™ and visit an independently operated service, that service’s privacy practices apply.

We are not responsible for the privacy policies or practices of websites that we do not own or control.

We encourage you to review their privacy notices before providing personal information.

18. Payment Security

Payments may be completed through independent payment gateways.

We use reasonable measures to protect transaction information transmitted through our website.

Where payment-card information is processed by payment-service providers, those providers are responsible for protecting card information according to applicable payment-security standards.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

19. How We Protect Personal Information

We use reasonable administrative, organisational and technical measures designed to protect personal information from:

Unauthorised access
Loss
Misuse
Alteration
Unauthorised disclosure
Destruction

Measures may include:

HTTPS/SSL encryption
Restricted administrative access
Access credentials
Website security controls
Updates and security patches
Backups
Fraud-prevention tools
Appropriate access controls

However, no website or information system can guarantee absolute security.

20. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legitimate business and legal requirements.

Examples include:

Information	Retention approach
Order and invoice information	Retained for applicable accounting, tax, warranty, dispute and statutory requirements
Customer account information	Retained while the account remains active and thereafter where legally or operationally necessary
Customer-support correspondence	Retained for an appropriate period to resolve enquiries, maintain records and handle disputes
Marketing information	Retained until consent is withdrawn, the user unsubscribes, or continued processing is no longer appropriate
Security and fraud information	Retained for an appropriate period necessary for fraud prevention, security and legal claims
Cookie and analytics information	Retained according to the settings and retention periods of the applicable technology or consent tool

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to legal obligations.

21. Your Privacy Choices and Rights

Depending on your location and applicable law, you may request that we:

Confirm whether we process your personal information
Provide access to certain information
Correct inaccurate information
Update incomplete information
Delete information where legally available
Restrict certain processing
Provide portable information where applicable
Stop certain marketing
Withdraw consent
Object to certain processing
Explain certain automated processing where applicable

We may need to verify your identity before processing a privacy request.

Some rights are not absolute. We may retain or continue processing information where permitted or required by law.

22. Marketing Opt-Out

You may stop receiving promotional emails by:

Using the unsubscribe option in a marketing email; or
Contacting us.

Even if you unsubscribe from promotional communications, we may still send necessary transactional messages concerning:

Orders
Payments
Shipping
Returns
Security
Customer-service matters

23. Children

Our online store is intended primarily for adults.

We do not knowingly seek to collect personal information directly from children under 18 years of age without appropriate authorisation where required.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

24. Automated Decision-Making and Fraud Screening

Payment processors, fraud-prevention providers or ecommerce systems may use automated tools to identify potentially fraudulent transactions.

These tools may evaluate factors such as:

IP address
Payment activity
Order patterns
Device information
Transaction behaviour

SATYOGA Wellness™ does not intend to make solely automated decisions that produce significant legal effects on customers except where permitted by applicable law and appropriately disclosed.

25. Data Breaches

If we become aware of a personal-data breach, we will investigate the incident and take appropriate measures.

Where applicable law requires notification to an authority or affected individuals, we will take appropriate steps in accordance with the relevant legal requirements.

26. Currency, Location and International Shopping Features

If our website provides automatic currency selection, country selection or localisation features, technical information such as your IP address or selected region may be processed to:

Estimate location
Display appropriate currency
Maintain regional preferences
Provide an appropriate shopping experience

Such preferences may be stored through cookies or similar technologies.

27. Customs and International Delivery

For international purchases, information necessary to fulfil the shipment may be provided to international couriers, customs brokers or government authorities.

Customs forms and commercial invoices may identify:

Customer name
Shipping address
Telephone number
Purchased items
Quantity
Product value
Country of origin
Other information required for import/export processing

Such disclosures are necessary to process and deliver international orders.

28. Business Transfers

If SATYOGA Wellness Private Limited is involved in a merger, acquisition, restructuring, financing, transfer or sale of all or part of its business or assets, information may be transferred as part of that transaction subject to applicable law and appropriate safeguards.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our website
New services
Changes to service providers
Changes to business operations
New legal requirements
Changes to privacy or security practices

The latest version will be published on this page with an updated “Last Updated” date.

Where legally required, we will provide additional notice of material changes.

30. Contact Us

For questions regarding this Privacy Policy, requests concerning your personal information or privacy complaints, contact: