Welcome to SATYOGA Wellness™.
These Terms & Conditions (“Terms”) govern your access to and use of satyogawellness.com (“Website”), including browsing our Website, creating an account, purchasing products, communicating with us and using any services made available through the Website.
The Website is operated by:
SATYOGA Wellness Private Limited
Shop No. 30, Citi Mall, Next to Royal Classic,
Andheri, Mumbai, Maharashtra, India – 400053
Website: satyogawellness.com
Customer Support: support@satyogawellness.com
By accessing our Website or placing an order, you agree to be bound by these Terms together with our:
- Privacy Policy
- Shipping & Delivery Policy
- Cancellation, Return & Refund Policy
- Any product-specific instructions, warnings or policies displayed on the Website
If you do not agree to these Terms, please do not use the Website or place an order.
1. About SATYOGA Wellness™
SATYOGA Wellness™ is a yoga and wellness brand offering products that may include:
- Yoga mats
- Yoga blocks
- Yoga straps
- Yoga rollers
- Yoga wheels
- Bolsters
- Meditation accessories
- Dhyana products
- Jala Neti Pots
- Sutra Neti accessories
- Nasal cleansing accessories
- Massage and recovery tools
- Wellness accessories
- Personal-care and traditional wellness products
- Other yoga and wellness essentials
Product availability may vary from time to time.
2. Eligibility to Use the Website
You may use this Website only if you are legally capable of entering into a binding contract under the laws applicable to you.
If you are under the legal age of majority in your jurisdiction, you may use the Website only under the supervision and with the consent of a parent or legal guardian.
By placing an order, you represent that the information provided by you is accurate and that you have legal authority to use the selected payment method.
3. Website Use
You agree to use the Website only for lawful purposes.
You must not:
- Use the Website for fraudulent or unlawful activities
- Attempt to gain unauthorised access to our systems
- Introduce viruses, malware or harmful code
- Interfere with Website security
- Scrape or extract content on a large scale without permission
- Misuse product reviews or customer-feedback systems
- Impersonate another individual or entity
- Submit false order or payment information
- Use our trademarks, content or product images without permission
- Attempt fraudulent refunds, chargebacks or returns
We may restrict or suspend Website access where reasonably necessary for security, fraud prevention or violation of these Terms.
4. Product Information
We aim to display product information as accurately as reasonably possible.
Product pages may include information such as:
- Product name
- Material
- Dimensions
- Weight
- Colour
- Size
- Capacity
- Features
- Intended use
- Images
- Pricing
- Care instructions
- Safety information
However, minor variations may occur due to:
- Manufacturing processes
- Material characteristics
- Screen/display differences
- Photography lighting
- Handcrafted production
- Batch variation
- Measurement tolerances
Such minor variations do not necessarily constitute a defect.
5. Product Images and Colours
We make reasonable efforts to ensure that product photographs represent the products accurately.
However, colours displayed on your screen may vary depending on:
- Monitor settings
- Mobile-device displays
- Lighting
- Photography
- Browser settings
Natural materials such as cork, copper, wood, cotton or handcrafted products may contain natural variations in shade, grain, surface appearance or texture.
These variations may form part of the character of the product.
6. Product Availability
All products are subject to availability.
Adding an item to your cart does not reserve the item.
We may:
- Limit available quantities
- Discontinue products
- Change product variants
- Modify packaging
- Correct inventory errors
If a product becomes unavailable after you place an order, we may contact you to offer an alternative where appropriate or cancel and refund the unavailable item.
7. Prices
Prices displayed on the Website are shown in the currency indicated on the Website.
For customers in India, prices may include or exclude applicable taxes depending on how the Website displays pricing at the relevant stage of checkout.
The final payable amount will be shown before your order is submitted.
We reserve the right to change product prices at any time before an order is successfully placed.
A change in price will not normally affect an order already accepted by us unless there was an obvious pricing or technical error.
8. Pricing Errors
Despite reasonable efforts, pricing errors may occasionally occur.
If a product is listed at an obviously incorrect price because of:
- Technical error
- Typographical error
- System malfunction
- Pricing-feed error
- Incorrect tax calculation
we may contact you before dispatch.
You may then choose to:
- Proceed at the correct price; or
- Cancel the affected item/order for a refund
We will not intentionally use misleading pricing practices.
9. Taxes in India
Orders delivered within India may be subject to:
- GST
- Other applicable taxes
- Statutory levies
Tax treatment will be determined according to applicable Indian law.
Where a GST invoice is required and available, customers should provide correct billing and GST information before order completion.
We may not be able to amend certain tax invoices after an order has been processed.
10. International Pricing, Duties and Taxes
Customers ordering outside India may be responsible for additional charges imposed by the destination country, including:
- Import duty
- Customs duty
- VAT
- GST
- Sales tax
- Handling fees
- Customs-clearance charges
- Brokerage fees
- Local government charges
Unless expressly stated otherwise during checkout, these charges are not included in the product price or international shipping fee.
The customer is responsible for understanding the import rules and charges applicable in the destination country.
SATYOGA Wellness™ does not control customs authorities and cannot guarantee the amount of duty or tax that may be imposed.
11. Currency Conversion
Where international customers are able to view prices in another currency, converted prices may be provided for convenience.
Actual billing may depend on:
- Payment gateway exchange rate
- Card issuer exchange rate
- Bank conversion fees
- International transaction fees
Your bank or payment provider may charge additional fees that are outside our control.
12. Placing an Order
To place an order, you may be required to provide:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Product selections
- Payment information
- Other information reasonably necessary to fulfil your order
Before submitting an order, you are responsible for reviewing all details carefully.
Please verify:
- Product
- Variant
- Quantity
- Size
- Colour
- Shipping address
- Contact number
- Billing information
before completing checkout.
13. Order Confirmation
After an order is placed, you may receive an automated order-confirmation email or message.
An automated acknowledgement does not necessarily mean that the order has been finally accepted or dispatched.
An order may still be reviewed for:
- Payment confirmation
- Inventory
- Fraud screening
- Shipping availability
- Address validity
- Pricing errors
14. Acceptance of Orders
We reserve the right to refuse or cancel an order for legitimate reasons including:
- Product unavailability
- Payment failure
- Suspected fraud
- Incorrect pricing
- Incorrect product information
- Delivery restrictions
- Invalid shipping address
- Unusual order quantities
- Legal or regulatory restrictions
If we cancel an order after payment has been successfully received, we will process an appropriate refund for the cancelled amount.
15. Payments
Payments may be processed through authorised third-party payment providers.
Available methods may include, depending on availability:
- Credit cards
- Debit cards
- UPI
- Net banking
- Digital wallets
- International cards
- Other approved payment methods
We do not guarantee that every payment method will always be available.
Payment providers may impose their own terms, verification requirements and security checks.
16. Payment Security
We take reasonable measures to provide a secure checkout experience.
Complete card details and payment credentials may be processed directly by third-party payment processors.
SATYOGA Wellness™ does not intentionally request customers to send complete credit-card details, PINs, CVVs or online-banking passwords through email, chat or social media.
If someone claiming to represent SATYOGA asks for such credentials, do not provide them.
17. Fraud Prevention
Orders may be subject to fraud-prevention checks.
We may request additional verification where a transaction appears unusual.
This may include verification of:
- Customer identity
- Billing information
- Payment status
- Delivery information
We reserve the right to cancel orders that reasonably appear fraudulent or unauthorised.
18. Shipping Within India
Domestic orders will be shipped according to the terms described in our Shipping & Delivery Policy.
Estimated shipping or delivery periods are estimates and not absolute guarantees unless expressly stated otherwise.
Delivery may be affected by:
- Courier delays
- Weather
- Public holidays
- Strikes
- Natural disasters
- Government restrictions
- Local disruption
- Incorrect addresses
- Other circumstances outside our reasonable control
19. International Shipping
International delivery is available only to destinations supported by our logistics partners and Website checkout.
We may restrict shipping of certain products to certain countries because of:
- Customs restrictions
- Product regulations
- Carrier restrictions
- Safety requirements
- Import regulations
- Commercial considerations
Availability of international checkout does not guarantee that every item can be legally imported into every destination.
20. International Customs
International customers are responsible for ensuring that purchased products are permitted for import into their country.
Customs authorities may:
- Inspect packages
- Delay shipments
- Request documents
- Assess duties or taxes
- Refuse import
- Return goods
- Dispose of restricted goods according to local law
SATYOGA Wellness™ cannot control decisions made by foreign customs authorities.
21. Refusal to Pay Customs Charges
If an international customer refuses to pay customs duty or other required import charges and the shipment is returned to us, any refund will be handled in accordance with our Return & Refund Policy and applicable law.
Where legally permitted, reasonable non-refundable costs may include:
- Outbound international shipping
- Return shipping
- Customs charges
- Carrier fees
- Handling costs actually incurred
Mandatory consumer rights under applicable law will remain unaffected.
22. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
SATYOGA Wellness™ is not responsible for delivery problems caused by incorrect or incomplete customer-supplied information where we have acted reasonably.
If an address correction is requested after dispatch, additional carrier charges may apply.
23. Delivery Inspection
After receiving your order, please inspect the package and products within a reasonable period.
If you receive:
- The wrong product
- A visibly damaged product
- A materially defective product
- A missing item
please contact us in accordance with our Return & Refund Policy.
Photographs or an unboxing video may be requested where reasonably necessary to verify transit damage or fulfilment errors, subject to applicable consumer law.
24. Returns, Exchanges and Refunds
Returns, exchanges, cancellations and refunds are governed by our separate:
Cancellation, Return & Refund Policy
That policy forms part of these Terms.
Nothing in our policies is intended to remove consumer rights that cannot legally be excluded.
25. EU and EEA Consumer Rights
Where SATYOGA Wellness™ specifically offers or directs online sales to consumers in the European Union or European Economic Area, mandatory local consumer protections may apply.
For qualifying distance purchases, consumers may generally have a legal right to withdraw from the contract within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.
Legal exceptions may apply to certain categories of goods, including products that:
- Have been unsealed and cannot appropriately be returned for health-protection or hygiene reasons
- Are customised or personalised
- Deteriorate rapidly
- Fall within another statutory exception
Where EU law applies, these Terms do not restrict mandatory rights available under applicable EU or national consumer law.
26. UK Consumer Rights
Where SATYOGA Wellness™ specifically targets or sells to UK consumers, mandatory UK consumer rights may apply.
Applicable rights may include statutory rights relating to:
- Product conformity
- Cancellation of qualifying online purchases
- Refunds
- Faulty goods
Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded under UK consumer law.
27. Other International Consumer Rights
Consumers in other countries may have mandatory legal protections in their home jurisdiction.
Where such laws legally apply to SATYOGA Wellness™, these Terms will be interpreted subject to those mandatory protections.
No provision in these Terms is intended to remove a consumer right that applicable law says cannot be waived.
28. Product Warranty and Conformity
Products should correspond materially to their description and meet applicable statutory requirements.
Unless an additional written commercial warranty is expressly provided, we do not provide additional warranties beyond those required by applicable law.
Normal wear and tear is not necessarily a manufacturing defect.
Damage caused by improper use, misuse, improper storage or failure to follow care instructions may not qualify as a manufacturing defect, subject to applicable consumer law.
29. Yoga Product Use
Yoga equipment should be used responsibly and according to its intended purpose.
Before using yoga products:
- Check the product for visible damage
- Ensure the surface is stable
- Follow suitable yoga techniques
- Exercise within your personal capabilities
Yoga props are aids and do not eliminate the risk of strain, slipping or injury.
Where you are new to yoga or have physical limitations, consider receiving instruction from a qualified professional.
30. Exercise, Roller and Recovery Product Disclaimer
Products such as:
- Yoga rollers
- Foam rollers
- Cork rollers
- Yoga wheels
- Massage tools
- Exercise accessories
are intended as general wellness, fitness or recovery accessories.
They are not medical devices unless expressly identified and lawfully marketed as such.
Product descriptions are not intended as:
- Medical advice
- Diagnosis
- Treatment
- Physiotherapy advice
- A substitute for professional medical care
Stop using a product if it causes unusual pain, injury or significant discomfort.
31. Jala Neti and Nasal Cleansing Products
SATYOGA Wellness™ may sell Neti Pots, Sutra Neti products and other traditional nasal-cleansing accessories.
These products should be used responsibly and according to appropriate instructions.
For nasal irrigation:
- Do not use untreated tap water
- Use water that is appropriate and safe for nasal irrigation
- Use an appropriate saline solution
- Clean and dry the Neti Pot properly after use
- Do not force water through the nasal passage
- Stop if significant pain or discomfort occurs
Individuals with medical concerns should consult a qualified healthcare professional before using nasal-irrigation products.
32. No Medical Advice
Information appearing on our Website, blog, packaging, product pages or social-media channels is provided for general informational and wellness purposes unless expressly stated otherwise.
It is not intended to:
- Diagnose disease
- Treat disease
- Cure medical conditions
- Replace professional healthcare
- Replace prescribed treatment
Always seek qualified medical advice where appropriate.
33. Individual Results
Wellness, yoga, exercise and recovery experiences vary between individuals.
Statements relating to:
- Comfort
- Flexibility
- Mobility
- Relaxation
- Recovery
- Alignment
- Yoga practice
- General wellness
should not be interpreted as guaranteed individual outcomes.
34. Proper Product Use
Customers must use products only for their reasonably intended purposes.
SATYOGA Wellness™ is not responsible, to the extent permitted by applicable law, for harm caused solely by:
- Deliberate misuse
- Unauthorised alteration
- Ignoring clear safety instructions
- Improper storage
- Use for an unintended purpose
This clause does not limit liability where such limitation is prohibited by law.
35. Product Care
Product life and performance may depend on proper care.
Customers should follow relevant instructions regarding:
- Washing
- Cleaning
- Drying
- Storage
- Temperature
- Moisture
- Sun exposure
- Chemical exposure
For natural materials such as copper, cork or natural fibres, changes in appearance over time may occur naturally.
36. Copper Products
Copper products may naturally:
- Oxidise
- Darken
- Develop patina
- Change surface appearance
These changes are characteristic of copper and are not automatically considered product defects.
Products should be maintained according to appropriate care instructions.
37. Intellectual Property
Unless otherwise stated, Website content belonging to SATYOGA Wellness Private Limited may include:
- SATYOGA Wellness™ name
- Logos
- Product photography
- Graphics
- Website design
- Text
- Product descriptions
- Blog content
- Catalogues
- Videos
- Advertisements
- Artwork
- Packaging designs
Such content may be protected by copyright, trademark and other intellectual-property laws.
You may not reproduce, distribute, modify, commercially exploit or republish our protected content without prior written permission.
38. SATYOGA Wellness™ Brand
“SATYOGA Wellness™” and associated logos, designs and branding are used as brand identifiers of SATYOGA Wellness Private Limited.
Nothing on this Website grants a licence to use our brand name or logo without written permission.
39. User Reviews and Submitted Content
If you submit:
- Product reviews
- Testimonials
- Photographs
- Videos
- Feedback
- Comments
you confirm that you have the right to submit that content.
You must not submit content that is:
- Illegal
- Defamatory
- Abusive
- Fraudulent
- Misleading
- Infringing
- Obscene
- Malicious
Where you voluntarily submit content for publication, you grant us a reasonable licence to display and use that content in connection with the Website and our business, subject to applicable privacy law.
40. Reviews
We may moderate reviews for reasons including:
- Spam
- Offensive content
- Personal information
- Irrelevant content
- Fraud
- Legal violations
We will not knowingly manipulate reviews solely to mislead consumers about genuine customer sentiment.
41. Promotions and Discount Codes
Promotional codes may:
- Apply only during specified periods
- Apply only to eligible products
- Require a minimum purchase
- Exclude certain products
- Be limited to one use
- Be limited to one customer
- Be non-transferable
- Be subject to specific promotional terms
Unless expressly permitted, multiple promotional codes cannot be combined.
Promotional discounts cannot normally be exchanged for cash.
42. Gift Cards and Store Credits
If gift cards or store credits are introduced, their use may be governed by separate terms displayed at the time of purchase or issue.
Where required, mandatory local laws governing gift cards will apply.
43. Account Security
If you create a Website account, you are responsible for maintaining the confidentiality of your login details.
You should notify us promptly if you suspect unauthorised account access.
We may temporarily restrict an account where necessary to investigate suspected fraud or security incidents.
44. Privacy
Our collection and use of personal information are governed by our Privacy Policy.
By using our Website, you acknowledge that personal information may be processed as described in that Policy.
45. Third-Party Services
Our Website may rely on third parties for services such as:
- Payments
- Hosting
- Analytics
- Shipping
- Advertising
- Social media
- Website plugins
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for the independent conduct of third-party services outside our reasonable control.
46. External Links
The Website may contain links to third-party websites.
External links are provided for convenience or reference.
We do not control third-party websites and are not responsible for their:
- Content
- Security
- Privacy practices
- Terms
- Accuracy
- Availability
Use of third-party websites is at your discretion.
47. Website Availability
We aim to maintain Website availability but cannot guarantee uninterrupted access.
The Website may temporarily be unavailable due to:
- Maintenance
- Hosting outages
- Cybersecurity incidents
- Software updates
- Technical errors
- Network disruption
- Events beyond our control
We may modify Website features from time to time.
48. Accuracy of Website Information
We make reasonable efforts to keep Website information current.
However, errors may occasionally occur.
We may correct errors relating to:
- Prices
- Images
- Product specifications
- Availability
- Descriptions
- Promotions
Corrections will be handled fairly and subject to applicable law.
49. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Subject to applicable law, SATYOGA Wellness™ will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.
For consumer purchases, all mandatory statutory rights remain unaffected.
Nothing in these Terms excludes liability for fraud, wilful misconduct or any other matter for which exclusion is prohibited by law.
50. Force Majeure
We will not be responsible for delays or failure to perform obligations where caused by events beyond our reasonable control.
Such events may include:
- Natural disasters
- Floods
- Fire
- Epidemics
- Pandemics
- War
- Civil unrest
- Government restrictions
- Customs disruption
- Transport shutdown
- Strikes
- Internet outages
- Carrier failures
- Major supply-chain disruption
We will make reasonable efforts to minimise disruption.
51. Indemnity
To the extent permitted by law, if your intentional unlawful conduct or material violation of these Terms causes SATYOGA Wellness™ direct loss or third-party claims, you may be responsible for the resulting reasonable losses.
This clause does not reduce mandatory consumer protections.
52. Suspension or Termination
We may restrict access to our Website or accounts where reasonably necessary due to:
- Fraud
- Security concerns
- Illegal use
- Material breach of these Terms
- Abuse of Website systems
Existing valid consumer rights regarding completed purchases will remain unaffected.
53. Governing Law
These Terms are generally governed by the laws of India.
For customers in India, disputes will be subject to applicable Indian law, including applicable consumer-protection law.
Where a consumer outside India has mandatory rights under the laws of their country that legally apply despite this governing-law provision, nothing in this clause is intended to remove those rights.
54. Jurisdiction
Subject to applicable consumer-law rights and statutory dispute-resolution forums, courts of competent jurisdiction in Mumbai, Maharashtra, India will have jurisdiction over disputes relating to these Terms.
This does not prevent a consumer from using a consumer forum, regulator, authority or court where applicable mandatory law entitles the consumer to do so.
55. Consumer Complaints in India
Indian customers may use remedies available under applicable consumer-protection law.
We encourage customers to first contact SATYOGA Wellness™ so that we can try to resolve the issue directly.
Customer Support:
support@satyogawellness.com
SATYOGA Wellness Private Limited
Shop No. 30, Citi Mall, Next to Royal Classic,
Andheri, Mumbai, Maharashtra, India – 400053
57. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
58. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
59. Assignment
You may not transfer your contractual rights or obligations without our consent where such consent is legally permitted to be required.
SATYOGA Wellness™ may transfer business-related rights and obligations as part of a lawful restructuring, merger, acquisition or transfer, subject to applicable consumer law.
60. Changes to These Terms
We may update these Terms from time to time due to:
- Legal changes
- New products
- New markets
- Website changes
- Operational changes
- Payment changes
- Shipping changes
The current version will be posted on this Website with the updated date.
Changes will generally apply prospectively and will not unfairly alter completed transactions.
61. Entire Agreement
These Terms, together with the policies incorporated by reference and any specific terms shown during checkout, form the agreement governing purchases made through the Website.
If a product-specific term conflicts with these general Terms, the more specific term may apply to that product, subject to applicable law.
62. Order of Priority
If there is an inconsistency between:
- Mandatory law
- Specific checkout or product terms
- Our Return & Refund Policy
- Our Shipping Policy
- These Terms
mandatory law will always take priority where it cannot legally be excluded.
63. Contact Us
For questions about these Terms & Conditions, contact:
SATYOGA Wellness Private Limited
Shop No. 30, Citi Mall, Next to Royal Classic,
Andheri, Mumbai, Maharashtra, India – 400053
Website: satyogawellness.com
Email: support@satyogawellness.com
SATYOGA Wellness™
Rooted in Tradition. Elevated in Wellness.