At SATYOGA Wellness™, operated by SATYOGA Wellness Private Limited, we are committed to delivering yoga, meditation, wellness, cleansing, fitness and personal-care products safely and efficiently to customers across India and internationally.
This Shipping & Delivery Policy explains our order-processing times, estimated delivery periods, shipping charges, tracking, customs requirements, international duties, failed deliveries, damaged shipments and other important shipping conditions.
By placing an order through satyogawellness.com, you agree to the terms described below.
Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation and order verification.
Orders placed on Sundays, public holidays or outside normal business hours will generally begin processing on the next working day.
During festivals, promotional campaigns, sales, product launches, high-volume periods or other exceptional circumstances, processing may take longer.
Processing time is separate from the courier’s estimated transit/delivery time.
Domestic Shipping — India
We deliver eligible SATYOGA Wellness™ products to serviceable locations throughout India.
Estimated Delivery Time
After dispatch, domestic orders will generally be delivered within approximately:
3–7 business days
Delivery to remote locations, rural areas, islands, certain North-Eastern regions or other limited-service PIN codes may require additional time.
These timelines are estimates and not guaranteed delivery dates.
Shipping Charges
Domestic shipping charges, where applicable, are displayed during checkout and may depend upon:
Delivery PIN code
Order value
Package dimensions
Actual or volumetric weight
Product category
Courier availability
Promotional offers
SATYOGA Wellness™ may periodically provide free or discounted shipping above a specified order value.
Any such offer will be subject to the terms displayed at the time of purchase.
International Shipping
SATYOGA Wellness™ may ship eligible products to selected international destinations.
Availability depends on the destination country, product category, courier serviceability, customs regulations and applicable import/export restrictions.
Not every product displayed on our website may be eligible for international delivery.
Estimated International Delivery
International orders will generally require approximately:
7–21 business days after dispatch.
Some destinations may take longer.
International delivery estimates do not include unpredictable customs-clearance delays.
Customs authorities in the destination country may inspect, hold or request additional information relating to an international shipment. International courier goods are subject to customs clearance procedures, and India also maintains specific regulations governing goods exported by authorized courier.
International Shipping Charges
International shipping charges are calculated according to factors including:
Destination country
Destination postal/ZIP code
Product weight
Volumetric weight
Package dimensions
Number of products
Courier partner
Shipping service selected
Fuel or remote-area surcharges where applicable
Where international shipping cannot be calculated automatically at checkout, our team may contact the customer before dispatch.
Additional payment may be required if the shipping information supplied by the customer results in materially different courier charges.
Customs Duties, Import Taxes & International Charges
International customers are responsible for understanding the import requirements applicable in their destination country.
Depending upon the destination, an international shipment may be subject to:
Customs duties
Import taxes
VAT/GST
Brokerage charges
Customs-clearance fees
Carrier handling charges
Local government charges
Other import-related fees
Unless specifically stated at checkout as being prepaid or included, these charges are not included in SATYOGA Wellness™ product prices or international shipping charges and must be paid by the recipient.
Customs charges are determined by the destination country’s authorities and are outside SATYOGA Wellness™’s control.
Customs Documentation & Customer Information
International shipments may require additional information or documentation for customs clearance.
Customers must provide accurate information when requested, which may include:
Full legal name
Complete delivery address
Telephone number
Email address
Postal/ZIP code
Tax or identification information where legally required
Other information required by the courier or customs authority
SATYOGA Wellness™ and its logistics partners may use this information for shipping, customs clearance and delivery purposes.
Failure to provide required customs information may result in delay, return, abandonment or cancellation of the shipment.
Product Import Restrictions
Different countries maintain different restrictions regarding imported products.
Certain wellness, personal-care, natural-material, cleansing or other products may require special approvals or may not be eligible for import into a particular country.
Customers placing international orders are responsible for checking whether the products they order may legally be imported into their country.
Where we become aware before dispatch that a product cannot reasonably be shipped to the destination, we may contact the customer and cancel or modify the affected portion of the order.
Order Tracking
Once an order has been dispatched, tracking information will normally be provided by email, SMS, WhatsApp or through the customer’s account, depending on the contact details and systems available.
Tracking information may include:
Courier Name + Tracking/AWB Number + Tracking Link
Tracking information can sometimes take 24–48 hours after dispatch to become active in the courier’s system.
International tracking may temporarily stop updating while a shipment is:
In international transit
Under customs inspection
Awaiting clearance
Transferred between logistics partners
Handed over to a destination-country carrier
This does not necessarily mean that the shipment has been lost.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please verify:
Recipient name
Flat/house/shop number
Building name
Street
Landmark where appropriate
City
State/province
PIN/ZIP code
Country
Mobile number
Email address
SATYOGA Wellness™ cannot guarantee successful delivery where incorrect or incomplete information has been supplied.
Address Changes After Ordering
If you notice an error in your delivery address, contact us immediately.
We will attempt to update the address if the shipment has not yet been dispatched.
Once an order has been handed over to the courier, we cannot guarantee that the shipping address can be modified.
Courier address-correction or redirection charges, where applicable, may be payable by the customer when the original information supplied was incorrect.
Delivery Attempts
Courier companies may make one or more delivery attempts depending upon their individual procedures and the destination.
Customers should ensure that:
Someone is available to receive the shipment;
The provided telephone number is operational;
Courier calls/messages are answered where possible; and
Any required customs or delivery instructions are completed promptly.
Failure to accept delivery may cause the package to be returned to SATYOGA Wellness™.
Failed Delivery / Return to Origin (RTO)
A shipment may be returned to us for reasons including:
Incorrect address
Incomplete address
Incorrect PIN/ZIP code
Recipient unavailable
Multiple unsuccessful delivery attempts
Customer refusal
Incorrect telephone number
Failure to respond to courier communication
Failure to complete customs clearance
Failure to pay applicable customs duties or taxes
Where the failed delivery is caused by information or actions attributable to the customer, re-shipping charges will be payable by the customer.
For international shipments, the customer may additionally be responsible for return freight, customs, duties, brokerage, storage and other charges incurred in returning the shipment.
Refused International Shipments
International customers should not refuse a shipment merely because customs duties, taxes or import charges are payable.
If a customer refuses an international shipment or fails to pay applicable customs charges, the courier or customs authority may:
Return the shipment to SATYOGA Wellness™;
Hold the shipment;
Charge storage fees;
Charge return freight; or
Dispose of/abandon the shipment where legally permitted.
If the shipment is eventually returned to us, any eligible refund will be handled according to our Return, Exchange & Refund Policy.
Where legally permitted, unrecoverable original freight, return freight, duties, customs charges, brokerage, storage fees and related logistics expenses may be deducted from the refundable amount.
Damaged Shipment
We take reasonable care to package products securely before dispatch.
If your order arrives visibly damaged, please retain:
The product
Original product packaging
Courier packaging
Shipping label
Invoice
All accessories and components
Contact us as soon as possible and provide:
Order number
Clear photographs of the package
Clear photographs of the product
Photographs of the shipping label
Photographs showing the damaged area
A clear video showing the damage
For international shipments, photographic and video evidence may be required before we can investigate a damaged-shipment claim.
An unboxing video is strongly recommended for high-value, fragile or international shipments.
Do not discard the packaging until the matter has been resolved.
Incorrect or Missing Product
If you receive:
The wrong product;
The wrong variation;
An incomplete shipment; or
A shipment with an essential component missing,
please contact SATYOGA Wellness™ promptly.
Photographs and/or video of the shipment may be required to verify the issue.
Once verified, we will provide an appropriate resolution in accordance with our Return, Exchange & Refund Policy and applicable law.
International Damage or Wrong-Shipment Claims
For international orders where the customer reports a damaged, defective, incorrect or incomplete shipment, we may require clear photographs and videos before approving a resolution.
Depending on the circumstances, we may offer:
Replacement
Exchange
Refund
Partial refund
Replacement component
Another appropriate resolution
If physical return of an international product is required, return freight will generally be handled according to our Return, Exchange & Refund Policy and applicable consumer law.
Delayed Shipments
While we make reasonable efforts to dispatch orders promptly, delivery may occasionally be affected by circumstances outside our direct control, including:
Severe weather
Floods
Natural disasters
Strikes
Transport disruption
Flight cancellations
Customs inspections
Customs clearance
Government restrictions
Public holidays
Festivals
Political or civil disruption
Courier network congestion
Remote-area delivery limitations
Force majeure events
Estimated delivery dates are therefore estimates rather than guaranteed delivery dates, except where applicable law provides otherwise.
Lost Shipments
If tracking indicates an unusual delay or the courier confirms that a shipment may be lost, please contact us.
SATYOGA Wellness™ will raise an investigation with the relevant courier partner.
Courier investigations can take time, particularly for international shipments.
Where the courier officially confirms a qualifying shipment as lost, we will determine the appropriate replacement or refund according to the circumstances and applicable law.
Split Shipments
Orders containing multiple products may sometimes be shipped in more than one package because of product availability, packaging requirements, warehouse location, weight restrictions or courier limitations.
In such cases, you may receive multiple tracking numbers.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
Packaging
SATYOGA Wellness™ aims to package products appropriately according to their material, dimensions and fragility.
Products such as:
Jala Neti Pots • Yoga Mats • Yoga Blocks • Rollers • Yoga Wheels • Meditation Accessories • Wellness Products
may require different packaging methods.
International shipments may also require additional protective packaging to withstand longer transportation and multiple handling stages.
Natural-Material Products
Products made from materials such as:
Cork
Copper
Cotton
Wood
Natural fibres
may show minor natural variations in colour, grain, texture or finish.
Such variations are generally characteristics of the material rather than shipping damage.
Delivery Confirmation
A shipment may be considered delivered when the courier’s tracking system confirms successful delivery to the address provided in the order.
Depending upon the carrier and location, delivery may be made to the recipient, authorized person, reception desk, security desk or another accepted delivery point.
If tracking shows Delivered but you cannot locate the package, please check with family members, neighbours, building reception or security before contacting us.
Please notify us promptly if the shipment remains missing so that we can request courier assistance.
Cash on Delivery (India)
Where Cash on Delivery (COD) is offered, availability may depend upon:
PIN code
Order value
Product category
Courier serviceability
Previous order history
SATYOGA Wellness™ reserves the right to restrict COD availability for certain orders or locations.
COD may not be available for international orders.
International Orders – Customer Responsibility
Before placing an international order, customers should confirm:
The product can legally be imported into their country.
Their address and contact information are correct.
They understand that customs duties or import taxes may apply.
They are available to respond to customs/courier requests.
They understand the international return and exchange conditions.
International courier shipments are subject to customs processes rather than ordinary domestic delivery alone. India’s CBIC maintains specific courier import/export regulations and electronic customs-processing mechanisms for these consignments.
Shipping Restrictions
SATYOGA Wellness™ reserves the right not to ship a product to a particular destination where:
The courier does not service the location;
Shipping is temporarily suspended;
Import/export restrictions apply;
The product is prohibited or restricted;
Required documentation cannot be obtained;
Transportation presents an unreasonable safety or compliance issue.
If we cannot fulfil an already-paid order for one of these reasons before dispatch, we will contact the customer regarding an appropriate resolution.
Relationship With Our Return Policy
Shipping, returns and exchanges are related but separate processes.
Customers requesting:
Returns
Exchanges
Refunds
Replacement of damaged products
Replacement of incorrect products
should also review our Return, Exchange & Refund Policy.
For customer-requested international returns or exchanges, international return freight and re-shipping charges may be payable by the customer as specified in that policy.
Contact Us
For shipping, tracking or delivery assistance, please contact:
SATYOGA Wellness™
SATYOGA Wellness Private Limited
Website: satyogawellness.com
Customer Support: Use the contact details provided on our website.
When contacting us about an existing order, please include your Order Number so we can assist you more efficiently.